事情是这样的 之前坐air berlin 的航班从杜塞飞冰岛 托运了两个箱子，然后下飞机的时候行李没有到
五天之后才送到冰岛
由于我们定的都是青年旅馆 然后睡袋洗漱用品之类的都在托运的行李里面
所以丢失行李5天导致了一些损失，现在想从air berlin 索赔这些损失
发邮件给air berlin 一个多星期了 没有任何回复
想问下版上有没有人有类似的经验
我们没有买附加的旅行保险 想问下熟悉欧盟相关法规版友 这种情况下航空公司是否有义务赔偿作者: qiugou 时间: 2013-7-10 16:34
本帖最后由 qiugou 于 2013-7-10 17:36 编辑
Lost or damaged registered luggage Checked-in luggage
If your registered luggage is lost, damaged or delayed, you may be entitled to compensation from the airline, up to about 1,220 euro Exception – if damage is caused by an inherent defect in the baggage itself. Hand baggage (including personal items)
The carrier is liable if it was responsible for the damage.
Make sure to file your claim within 7 days of receiving your luggage (or 21 days if your luggage was delayed).
If you wish to pursue other legal action, you must do so within 2 years of the date your luggage arrives.
If you are travelling with expensive items, you might be able – for a fee – to obtain a compensation limit higher than 1,223 euro by making a special advance declaration to the airline – at the latest when you check in. Though the best thing is really to take out private travel insurance.
There is no standard form for the special declaration. It is up to the airlines to choose the type of form they provide.
